13. Do you sell customer data?
No. Velrivo does not sell customer personal information. Your privacy is important to us, and we are committed to protecting your data and using it only to process orders and improve your shopping experience. 🔒
FAQ
1. What is Velrivo?
Velrivo is an online store that offers stylish and affordable fashion accessories, including trendy bags designed for everyday use, travel, and special occasions.
2. Where do you ship?
We currently ship to multiple locations depending on product availability. Shipping coverage may expand over time to serve more customers worldwide.
3. How long does delivery take?
Delivery usually takes 7–15 business days, depending on your location and shipping method. Processing orders typically takes 1–3 business days.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress.
5. What payment methods do you accept?
We accept secure payments through major credit/debit cards and other trusted online payment gateways available at checkout.
6. Can I cancel or change my order?
Orders can be cancelled or changed within 12–24 hours after placing them. After this time, the order may already be processed for shipping.
7. What is your return policy?
We offer a 30-day return policy on eligible items. If you receive a damaged, defective, or incorrect product, please contact our support team within 30 days of delivery. Our team will review the issue and help arrange a replacement or refund if applicable.
8. What if my item arrives damaged?
If your item arrives damaged, please email our support team with photos of the product and packaging, and we will resolve the issue as quickly as possible.
9. How can I contact customer support?
You can contact our support team through the Contact Us page on velrivo.com or by emailing our customer service team.
10. Do you offer customer support?
Yes, we offer customer support to assist you with any questions or issues regarding your order. Our support team is available:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
11. Are your products good quality?
Yes! We carefully select our products to ensure they are stylish, durable, and affordable for everyday use.
12. Is my payment information secure?
Absolutely. We use secure payment gateways and encryption technology to protect your personal and payment information.